General Terms of Sale - Vini Elisabetta Abrami

GENERAL TERMS OF SALE

Introduction
1. These General Terms and Conditions of Sale (“Terms“) govern the sale of products marketed by Azienda Agricola Abrami Elisabetta SS. AGR. with registered office in Via san martino 18, Paderno Franciacorta, BS (25050), VAT No.: 02884850989 (for brevity “Abrami Elisabetta“), purchasable through the website https://vinielisabettaabrami.it/ (“Site“).
2. The purchase of products on the Site is restricted to those over the age of 18.
3. By completing the purchase procedure in the form and manner described in Article 2 of these Terms, the user who proceeds to place the order (“Customer“) declares that he/she is over 18 years of age, has read these Terms and accepts them in full.
Purchasing process
1. The Customer may purchase products in the Shop section of the Site. The images on the Site are provided to the Customer for illustrative purposes only and to facilitate product recognition, such that the photos may not accurately reflect the appearance of the delivered product.
2. There is a minimum order requirement, equivalent to number 3 units of product (whether it is the same type or different types).
3. In order to proceed with the purchase of products, the Customer must complete the purchase procedure (“Order“) as provided by the Site (including the payment of the indicated price). Once the Order is completed, the Customer will receive at the email provided during the Order a confirmation of successful receipt of the Order with a summary of the essential elements (type of products, contact information entered, billing and shipping address provided by the user, total price). Please note that the completion of the Order by the Customer has the value of a contractual proposal and is subject to the free acceptance of Elisabetta Abrami.
4. Moreover, it is specified that Orders will be accepted, subject to the unquestionable judgment of Abrami Elisabetta, within the limits of product availability. Acceptance by Abrami Elisabetta will be finalized by sending a second email to the address provided by the Customer.
5. In case of non-acceptance of the Order, Abrami Elisabetta will simultaneously refund the price paid by the Client.
Prices and payments
1. 1. The prices of the products shown in the various sections of the Site are inclusive of VAT. The prices applied to each sale are those indicated on the Site at the time of completion of the Order by the Customer.
  2. The price of the purchased products, together with the cost of delivery, must be paid by the Customer at the time of completing the Order.
  3. Payment may be made by the following methods:
    - Stripe: Abrami Elisabetta will allow connection to the Stripe account to provide the e-mail address and password needed to confirm payment;
    - Paypal: Abrami Elisabetta will allow connection to the PayPal account to provide the e-mail address and password needed to confirm payment.
  4. Tax documentation (receipt) will be issued and placed in the package and the Customer will receive it upon delivery. To obtain an invoice, it is necessary to make a request in the appropriate section, indicating your Tax Code or VAT number at the time of placing the Order. The invoice will then be issued at the same time as the shipment of goods.
Shipment
1. The cost of shipping will vary depending on the weight of the products purchased. In the appropriate section of the Order will be given evidence of the shipping cost as calculated due to the products selected by the Customer. For purchases over € 90 shipping in Italy is free of charge.
2. All shipments are entrusted to specialized carriers in order to ensure the best service in terms of punctuality and safety. We use state-of-the-art packaging to ship products of the type marketed by Abrami Elisabetta.
3. Shipments are made throughout Italy. Delivery is usually within 4 working days of shipment for all destinations in Italy, excluding Calabria and Islands and some remote locations, for which delivery times may extend.
4. At the time of shipment, the Customer will receive a confirmation email containing the tracking number of the courier that will allow them to check the transit status of the shipment. Orders are processed from Monday to Friday following the order of receipt.
5. It is understood that the above delivery times are indicative and could be conditioned by seasonality (e.g. peak of orders in the Christmas period) or other circumstances (e.g. limitations inherent to the movement of goods, strikes, etc.). To know what to do in case of non-delivery or in case of problems during transportation, please contact Abrami Elisabetta at the address provided in Article 6 of these Terms.
Right of withdrawal
1. Customers who qualify as consumers (art. 3 del Legislative Decree 6 September 2005, n. 206) enjoy the right of withdrawal, with the possibility to return the purchased products within 14 days from receipt upon written notice to be forwarded to Elisabetta Abrami. Please note that according to the Consumer Code (Legislative Decree September 6, 2005, No. 206), Article 59 paragraph 1 letter e), the right of withdrawal cannot be exercised on those products that are not suitable to be returned for hygienic reasons or related to the protection of health and have been opened after delivery (e.g., a bottle of wine after the removal of the seals and its opening).
2. The Customer in the communication must specify the product for which he intends to exercise the right of withdrawal and provide at his own expense for the shipment of the same to Abrami Elisabetta in the manner and terms to be agreed. The risks arising from transportation will be borne exclusively by the Customer.
3. To correctly exercise the right of withdrawal, it is necessary:
  1. Return purchased products, in good condition and with original labels not removed;
  2. Pack the products carefully and diligently before shipping them in order to safeguard the original wrappings from damage, affixing writing or labels;
  3. Proceed to return the products by express courier at Customer’s own expense;
    It is recommended to use a traceable and insured shipping method, warning the Customer as of now that it will be the responsibility of the same in case of loss, non-receipt or damage of the products sent in exercise of the right of withdrawal.
  4. Products purchased will be refunded, in the same manner as the original payment, only after receipt of the same.
Communications
1. Any communication or complaint in relation to these Terms, including communications in relation to the exercise of the right of withdrawal under Section 5 of these Terms, should be sent to the email address info@vinielisabettaabrami.it
2. Abrami Elisabetta will send replies and communications in relation to these Terms to the email address provided by the Customer when completing the Order.
Amendments and miscellany
1. Abrami Elisabetta reserves the right to change the Site or these Terms at any time to offer new products, or to comply with legal or regulatory requirements. The Customer will be subject to the Terms in effect at the time it orders products.
2. Should any provision of the article within these Terms be held invalid, void, or for any reason unenforceable, such article shall not, however, affect the validity and enforceability of the other provisions.
Processing of data
1. Regarding the processing of the Customer’s personal data necessary for order processing, please refer to the Privacy Policy available at the following link: https://vinielisabettaabrami.it/privacy-policy/
Applicable law and jurisdiction
1. These Terms and all disputes concerning the execution, interpretation and validity of this contract are subject to the law, to the jurisdiction of the Italian State and to the exclusive competence of the Court of Brescia, where the exclusive consumer forum is not applicable.